FAQs

If you have a design in mind, or need some guidance creating the perfect ring, please feel free to contact us and one of our friendly team will be in touch to schedule a virtual, or in person consultation.

With our bespoke service, please allow 6 weeks to complete your ring after the design has been approved and your initial 50% deposit has been received.

Yes we do! You can find out more about Duty Free purchases here.

We do not work with client sourced stones. However we can work with heirloom diamonds. This is done on a case-by-case basis and will need to be viewed in person by our experts first to ensure it is suitable for a new design. Diamonds must be over 0.5 carat in size, with a minimum spend of $4000.

We offer a limited lifetime warranty on all of our jewellery. You can find out more here.

We offer complimentary cleaning and servicing of all Aurea pieces, where we will clean and polish your jewellery. We will also check stone settings to make sure your diamonds and gemstones are secure.

We recommend servicing rings every 6-12 months.

If your ring is crafted in white gold, it may require to be rhodium plated which has an extra charge.

Please get in touch if you would like to book in for a cleaning service here.

We will size your finger during your consultation, otherwise you can visit our ring size guide here for more detailed instructions.

If you are out of Auckland, a local jeweller may be able to assist in sizing your finger for you.

We offer complimentary express shipping within New Zealand with reputable courier companies.

Once your order has been shipped, we will be in touch with your tracking details.

You can find out more about shipping here.